Last updated: October 19, 2025.
Currency: USD.
Regions served: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
About this page
Casiogap designs and creates handcrafted Wooden Puzzles and Brain Teasers (including logic games and display items) and ships to the regions listed above. This policy outlines how Casiogap ships, what to expect upon arrival, and how Casiogap resolves any issues for our small, high-quality wooden goods orders. All prices and fees are displayed in USD. Where eligible, import taxes, duties, brokerage, and customs processing are collected at checkout, ensuring nothing is payable on arrival (DDP where available).
How Casiogap prepares and sends wooden goods
Each handcrafted wooden item is securely packaged for reliable international transit using cushioning, durable custom boxes, and protective wrapping. Due to the mechanical nature of our puzzles, packaging aims to prevent the internal components from shifting. Larger or multi-item consignments may be grouped for stability. At checkout, you will see the full amount due in USD—including shipping costs, handling, fuel surcharges, taxes, duties, and brokerage where applicable—no payment is required upon delivery.
Useful notes
- The Estimated delivery window shown at checkout combines lead time (preparation) plus carrier transit time.
- U.S. sales tax appears at checkout where mandated and is included in the USD total.
- International shipping Incoterm is DDP (Delivered Duty Paid) when available—this means no customs charges or taxes are required at the time of delivery.
- Payments: accepted via cards and supported digital wallets only (Cash on Delivery or COD is not accepted), all amounts billed in USD.
- Address verification is performed by carriers; if details are incomplete or restricted, Casiogap will request a correction before dispatch to prevent delivery delays.
Where Casiogap delivers
Casiogap ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Casiogap does not deliver to PO Boxes, APO/FPO/DPO, or certain remote territories. A standard street address is required for successful delivery.
Carriers and service levels
- Parcel networks: UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express are the primary partners for international lanes.
- Standard Delivery: Items ship via standard parcel service direct to the recipient’s door.
- Signature control: An adult signature may be required for select high-value consignments; your tracking email will specify when this applies.
Lead time and transit time
- Lead time: The internal stage for quality inspection, professional packing, and labeling before carrier pickup (typically 1–2 business days).
- Transit time: Commences immediately after carrier pickup.
- Business days are Monday–Friday (PST); U.S. federal holidays are excluded.
Rates and timeframes (USD, small parcel goods only)
All final amounts appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.
Region | Coverage | Lead time (business days) | Transit (business days) | Flat parcel rate | Free from |
North America | United States, Canada | 1–2 | 3–5 | $4.99 | $49 |
Europe + UK | United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal | 1–2 | 4–6 | $5.99 | $59 |
Oceania | Australia | 1–2 | 5–7 | $6.99 | $69 |
Puzzle and decor specifics
Casiogap’s handcrafted wooden puzzles and decor are packed individually or in small bundles to minimize movement and risk during transit. The packaging is designed to protect delicate components and finishes. Casiogap subsidizes a portion of the shipping cost, and the reinforced packing plus the total due are shown clearly at checkout.
Taxes, duties, and customs on international orders
For deliveries to the UK, FR, DE, ES, IT, BE, PT, AU, and CA, Casiogap ships DDP (Delivered Duty Paid). Import VAT/GST, duties, brokerage fees, and customs processing charges are all included in the checkout total in USD. Do not pay the delivery personnel. If anyone requests payment at the point of delivery, contact Casiogap immediately.
Order flow and dispatch
Most items move into final checks and dedicated packing within one to two business days.
- Orders confirmed before the daily cut-off time usually begin the same working day; later confirmations start the next working day.
- Support hours: messages receive a reply within one business day (Mon–Fri, PST).
Origin and staging facility
The primary dispatch point for wooden puzzles and decor to the covered regions is: 15791 Rockfield Boulevard, Irvine, CA, 92618.
Damage, loss, or other issues
Inspect packages at delivery. If anything arrives damaged (especially delicate logic mechanisms or wooden details), notify Casiogap promptly with your order number and clear photos or a brief video of the outer carton, inner packing materials, and the affected wooden item.
If tracking shows no progress for an extended period, or delivery has not occurred within the stated timeframe from the ship date, contact Casiogap. Once the carrier confirms the item is lost, Casiogap will send a replacement at no charge or issue a full USD refund.
Changes and cancellations
Orders that have not entered the packing stage or shipped can be canceled—please reach out to Casiogap as soon as possible. After handoff to the parcel carrier, cancellation is not available. After delivery, please consult Casiogap’s Return & Refund Policy.
Need help? (Contact Casiogap Support)
Casiogap support replies within one business day (Mon–Fri, PST) via the site contact form or email.
Address: 15791 Rockfield Boulevard, Irvine, CA, 92618
Phone: +1 (310) 666-6612
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM PST
